FREQUENTLY ASKED QUESTIONS

MOST POPULAR

Do you ship outside the United States (international shipments)? What is the Cost?

Yes! We are able to ship to most countries throughout the world. The shipping fee will be different for each country (total fees will show in your shopping cart at checkout.This fee covers 2-way shipping: the cost to ship your tray creation package to you and the cost to ship your completed custom-fitted trays (after our lab has created them) back to you. For select countries, 3-way shipping: shipping tray creation system, pre-paid postage to send your impressions to our lab, and shipping the completed trays to you is covered in the total fee. This will be mentioned in the shipping caption at the time of checkout. If your country is only covered under 2-way shipping, you will be responsible for the cost to ship your dental impressions to us. The cost for this is typically around $10-15 USD (varies by country). We recommend obtaining a tracking number from your post office when you ship your impressions!


Note: We are not responsible for customs fees/import taxes.

How much teeth whitening gel do I need? How many applications in 1 syringe?

Each 3ml syringe delivers 3-4 applications (both top and bottom teeth). Most people need 7-14 applications (once per day, 1-3 hours per application) to completely remove all stains from their teeth. This varies from person to person depending on the type and severity of stains on the teeth, as well as the length of time per application.

Keeping a white smile requires annual maintenance. Since whitening gel is less expensive when purchasing trays, we recommend that our customers purchase more gel in their original kit. Also, since shipping costs are the same, international customer are also highly recommended to purchase the 6 or 9 syringe package on their initial order. Our teeth whitening gel and desensitizing gel has a 2 year shelf-life (if refrigerated) so purchasing extra gel will ensure you are able to to keep your teeth stain-free.

See article on how much gel is needed

How long does it take before I get my custom-fitted whitening trays?

Once you’ve ordered your tray creation kit, it will be shipped within 24 business hours. Once shipped, you should receive your kit within 3-4 business days (if within the U.S.; International shipping can take up to 14 business days to deliver). You will then need to create your dental impressions, complete your consent card, and send them back to us. We should receive your package within 3-4 business days (within the U.S.; approx. 14 business days international). Our dental lab will then create your custom-fitted whitening trays! The tray creation process takes 3-6 business days to complete. Once your trays have been shipped, they should reach you within 3-4 business days within the U.S. (approx. 14 business days international).

Should I be using the desensitizing gel?

Dentists and hygienists recommend a post-whitening application for everyone using any type of teeth whitening product, regardless of their preexisting sensitivity for the following reasons:

  • 60% of Americans suffer from natural tooth sensitivity in everyday life. Whitening your teeth will further that sensitivity temporarily.
  • If you are whitening for extended periods of time (beyond 45 minutes) deep stain removal will likely cause some sort of temporary sensitivity regardless.
  • Desensitizing gel is fluoride infused to block pores and nourish the tooth thus promoting natural rehydration and remineralization
  • By blocking pores in the tooth, desensitizing gel dramatically reduces restaining as you eat/drink.

How does this product compare to the service offered by my dentist?

Dentists and hygienists recommend a post-whitening application for everyone using any type of teeth whitening product, regardless of their preexisting sensitivity for the following reasons:

  • 60% of Americans suffer from natural tooth sensitivity in everyday life. Whitening your teeth will further that sensitivity temporarily.
  • If you are whitening for extended periods of time (beyond 45 minutes) deep stain removal will likely cause some sort of temporary sensitivity regardless.
  • Desensitizing gel is fluoride infused to block pores and nourish the tooth thus promoting natural rehydration and remineralization
  • By blocking pores in the tooth, desensitizing gel dramatically reduces restaining as you eat/drink.

What is your money back guarantee? Refund Policy?

UNITED STATES customers may return their kit within 45 days from the date we ship your teeth whitening tray creation kit.

INTERNATIONAL customers may return their kit within 50 days from the date we ship your teeth whitening tray creation kit.

We think everyone should have the opportunity to try professional teeth whitening and see just how beautiful their smile can be. In the event that you are not satisfied (for any reason, we offer a complete refund (less shipping fees). To request a refund, use our contact form and await further instructions. You are responsible for the postage to return your trays and any unused gel.

Please remember that your custom-fitted trays require a large amount of custom hand work and manual labor. We hope you understand that requests submitted beyond the warranty period will not be honored.

How long should I whiten my teeth?

We recommend starting with applications of 45 minutes – 1 hour and then working your way up to applications of 3 hours as your teeth are comfortable. If you have sensitive teeth, you will want to stick with shorter sessions and may need to skip a day. It is highly recommended by dentists and hygienists that customers should use desensitizing gel for 20 minutes after each teeth whitening session.

Note: Every time you whiten, you are removing years of stains so be patient! If you have to do shorter sessions (but more of them), its ok. Once you have the results you’re looking for, it takes very little to maintain those results for life!

How long should I whiten my teeth?

We recommend starting with applications of 45 minutes – 1 hour and then working your way up to applications of 3 hours as your teeth are comfortable. If you have sensitive teeth, you will want to stick with shorter sessions and may need to skip a day. It is highly recommended by dentists and hygienists that customers should use desensitizing gel for 20 minutes after each teeth whitening session.

Note: Every time you whiten, you are removing years of stains so be patient! If you have to do shorter sessions (but more of them), its ok. Once you have the results you’re looking for, it takes very little to maintain those results for life!

What is the 2 year tray replacement warranty? How does it work?

Our 2 year tray replacement warranty is valid for 2 years (730 days) beginning on the initial order date of your kit. If, at any time, for any reason, you need an additional set of your custom-fitted trays within the 2 year period, the cost is $30 (free US shipping; $10 International shipping). To request a tray replacement, please use our contact form.

Can I purchase just the whitening gel or desensitizing gel without the custom-fitted trays?

Yes! Our professional-grade whitening and desensitizing gel syringes can be purchased separately in packs of 3, 6, or 9 syringes. Purchasing teeth whitening or desensitizing gel syringes do not include custom-fitted whitening trays.

Is professional teeth whitening safe? Will it damage my enamel?

Studies from the Academy of General Dentistry, (AGD Impact, April 1998, p.23), during the past five years have proven the lab direct teeth whitening process to be safe and effective. A small percentage of people may experience some tooth sensitivity and gum irritation, which disappears once you stop using the Hi-Intensity Whitening Gel or by decreasing the amount of time you use the whitening system.

As with anything, abuse of a product can result in undesirable consequences. In the event that you are unsure of your current oral health, talk with your dentist prior to whitening.

Where do I enter a gift code or coupon code?

It is rare that we offer discounts since our whitening system is already priced at wholesale rates. However, in the event that you have an active coupon code, you may enter it on the Checkout page. Directly underneath the items in your cart, you will see “Enter Gift Code.” Click this and a box will appear.

Will the product whiten or damage dental work?

Natural teeth have pores which allow teeth whitening to absorb and remove stains. Artificial dental work such as crowns or veneers are color matched at the time they are installed and do not have pores. The color of your crown or veneer cannot be change (unless it is replaced).

Teeth whitening will not whiten or damage artificial dental work including crowns, veneers, bridges, permanent retainers, bonding, or fillings. The teeth whitening process can lighten teeth which have porcelain veneers.

Note: Dentists recommend that prior to getting veneers, caps, or crowns, clients whiten their teeth. This way, the restoration work will be installed to match your whitest possible natural teeth.